Pickup

Obstacles such as noisy locations make it hard to hear the phone. This can be overcome with 13TEXT.

Text ‘BIN 45’ to 13TEXT – an immediate text message is sent back to the builder who initiated the call – ‘Thank you for your text confirming BIN 45 will be collected by the next available truck. Reply to this message with the word ‘yes’ if you wish to have a consultant call you right back.’

Call back from customer service department – email goes to department for bin collection.