A more cost effective means of being in contact with customers, gauging the success of your sales and marketing campaign in real time and creating efficiencies that will convert to profits NOW!
Know which ads are working and make your advertising dollar go further. For example, a bank can have the word “loan” in print media, the word “mortgage” in TV ads and the word “lend” on radio. Using the same campaign but with different contact words, you will be able to gauge response in real time (by the second) and know which medium works best for you, at what time and in what location.
Inventive ways of interacting with potential customers. Besides the normal print, TV and radio media, you will be able to engage customers to be interactive with your ads and not just via the internet (with click to call) and social networking sites, but via events and proximity marketing where your clients are gathered. The possibilities are endless.
Real-time insight into exactly which calls are being converted into client acquisition can be used to your strategic advantage. You will be able to see with 100% accuracy where sales are being generated from, what your sales staff conversion rates are and provide training for those who are not meeting the standard.
One Australian company has achieved a 75% conversion rate since using 13TEXT, up from 20% for traditional methods of customer contact.
Receive powerful feedback from customers in a quick and convenient manner.
Interact with disgruntled customers immediately and hopefully rectify whatever the problem is. We have partnered with “Feedback ASAP” to combine our technologies and systems and provide a never seen before solution that is already being used by some of the best know brands in the world. Just ask us for a demonstration and we are sure you will be impressed.
Use minute by minute live reports received either online or via email to inform your decisions, allowing you to spend efficiently and effectively.
You can also move your response number as often as you like. For example, between 9am-5pm the response call can be made by your office. After these hours, say between the hours of 5pm-9pm, the response call can be made by key staff members on their mobiles. Beyond that the response can be made by a dedicated after hours service. With the use of this technology you will never miss a call and never lose a chance to complete a customer transaction. By simply going to your online account, you can change these times and where the call will be taken as often as you wish.
13TEXT is the only number you’ll ever need.
Let us tailor a solution for you.